CANCELLATION POLICY:
*Clinics are Rain or Shine-believe it or not some of the best days we have on the trail are drizzle days. *Exceptions: if the specific trail is closed or does not handle rain well and if it is a colossal storm we will make the call to reschedule. We do want to make sure it is a positive and safe experience and to respect the trails that are prone to erosion.
We want all riders to have a positive experience Because of permits, travel, trail use limitations and high demand of the clinic spots we have established our cancellation policy as so: Due to the high demand of clinics, limited slots available for sign ups, permit and insurance fee’s, the travel arrangements for the coaches and expenses to get to a camp to serve you A Singletrack Mind requires 30 day notice to refund you 100% of the camp cost. We will refund 50% with 2 weeks notice. Less then 2 weeks notice of a cancellation we are happy to apply your registration fee of a full credit to any other camp in a year as long as a clinic is not already full. *It is also transferable if you want to give to another or you can apply it to any other service we offer. We believe in our clinics and so do many others (read testimonials). So, we do want to make sure it is possible for you to take the clinic you originally signed up for. We understand life happens. *We have a 100% guarantee policy. Which means if you are not satisfied after your coaching experience we will refund you. But you must take the clinic first.
*If there is an emergency or serious injury contact us and we will work on a fair resolution with you.